Up 24 Seven Services Ltd
- Home care
- Dementia care
- Registered since 2017
- Central Derby, Derby, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2018, most recently Good in June 2024.
2 years
since the latest rating was published.
60 of 67
rated home care services in Derby are rated Good, like this one.
Up 24 Seven Services Ltd: inspection record
Rated Good in June 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Fairest Care Ltd Not yet rated, less than 0.1 miles away
- – JS Care Services Not yet rated, less than 0.1 miles away
- G Walton Out Care Good, less than 0.1 miles away
- G Profad Care Agency Limited Good, 0.1 miles away
- – Dovecare Services Limited Not yet rated, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 21 June 2024 (assessment visit 21 May 2024). Quoted under the Open Government Licence.
Up 24 seven services is a domiciliary care agency. It provides care for people living in their own houses and flats. People are supported in their own homes so that they can live as independently as possible. CQC regulates the personal care and support. At the time of the assessment there were 49 people using the service. We carried out an assessment from 23 May to 3 June 2024. We found that the service is performing well. The service worked with people and partner agencies to have safe systems of care and ensure people's safety and safeguarded people when needed. Care was provided by appropriate ratio of safely recruited and trained staff who felt supported by their management. People's medication was managed and administered safely. People had care and support plans in place which were reviewed and updated when people’s needs changed. Medication was managed and administered safely. People were treated as individual by kind and compassionate staff. Staff protected people's dignity and considered people at the centre of their care. The service was well managed by leaders who cared about delivering good quality, sustainable care, treatment and support.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
Safe – we rated this question as good. Safety was considered paramount by staff and the service leader. People were safe and protected from bullying, harassment, avoidable harm, neglect, abuse and discrimination. Their liberty was protected where this is in their best interests and in line with legislation.
-
Effective
Good
Effective - we rated this key question as good. The service placed people at the centre of their care and assessed their needs holistically. Leaders instilled a culture of improvement, where understanding current outcomes and exploring best practice is part of everyday work.
-
Caring
Good
Caring- we rated this key question as good. People were treated with dignity empathy and compassion and were supported to stay as independent as possible. People's privacy and dignity was protected.
-
Responsive
Good
Responsive- we rated this key question as good. People were at the centre of how care is planned and delivered. People could access care in ways that met their personal circumstances and protected equality characteristics.
-
Well-led
Good
Well-led - we rated this key question as good. Leaders proactively supported staff and collaborated with partners to deliver care that is safe, integrated, person-centred and sustainable.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Lilian Kulaya-Urassa
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 14 December 2019. Latest assessment published 21 June 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- UP 24 Seven Services Ltd
- Ownership type
- Organisation
- Companies House number
- 10835059 (opens Companies House)
Getting help from Derby City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Derby City Council
- Ask for a care needs assessment
- Phone: 01332 640777, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Derby City Council
Checked on the council's website, November 2026.
Common questions
- Does Up 24 Seven Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Up 24 Seven Services Ltd.
- When was Up 24 Seven Services Ltd last inspected?
- The Care Quality Commission's latest rating for Up 24 Seven Services Ltd was published on 21 June 2024.
- Who runs Up 24 Seven Services Ltd?
- Up 24 Seven Services Ltd is run by UP 24 Seven Services Ltd.
- What is Up 24 Seven Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 June 2024.
Contact
- Phone
- 01332 582949
- Address
- The Old Courthouse, 18-20 St. Peters Churchyard, Derby, DE1 1NN Map (opens Google Maps)
Compare nearby
- – Fairest Care Ltd Not yet rated, less than 0.1 miles away
- – JS Care Services Not yet rated, less than 0.1 miles away
- G Walton Out Care Good, less than 0.1 miles away
- G Profad Care Agency Limited Good, 0.1 miles away
- – Dovecare Services Limited Not yet rated, 0.2 miles away