Walton Out Care

Safe recruitment practices were in place to ensure suitable staff worked at the service. The current staffing levels were adequate to meet people's needs. Systems and processes were in place to help people receive safe care and be protected from harm and abuse.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People and their representatives were involved in their care to enable them to receive support in their preferred way.

People were supported to maintain their health and well-being and had access to healthcare professionals such as GP's when required. Where staff supported people with their meals and drinks, their dietary preferences and choices were known.

Staff treated people with respect and their dignity and privacy was respected. People were supported by staff to maintain their independence.

The provider's complaints policy and procedure were accessible to people who used the service and their relatives. People and relatives knew how to make a complaint.

The registered manager and staff understood their roles and responsibilities and ensured peoples assessed care was delivered. People were cared for and supported by staff who had received appropriate training and supervision.

Effective quality assurance and governance measures were in place to monitor and drive improvements when needed. The provider worked in partnership with others to help ensure good care outcomes for people using the service.