The Care Company - Stoke Branch

People's experience of using this service: People receiving support from the service were positive about the care provided by staff. People were supported to remain independent within their own homes. People said they had their dignity upheld by staff and were treated kindly.

People had their needs assessed before receiving support and were regularly reviewed to make sure they were getting the support they needed. People had personalised care plans, which detailed what was important to them and what their choices were regarding their care.

The service worked in partnership with other healthcare professionals to provide a responsive package of care to people. People had risk assessments in place for staff to use to help keep them safe. People were supported to be independent and maintain their social relationships.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Medicines were safely managed. Staff supported people with their medication appropriately and worked in partnership with GPs and other health care professionals to regularly review people's medication and assess their needs.

Staff received regular training and new staff were provided with an in-depth induction programme to provide them with all the necessary skills to support people. The registered manager and provider worked together well to put people at the heart of the organisation.

There was a robust quality and assurance system in place to monitor the quality of care provided to people. People, relatives and staff were asked for their feedback and this was used alongside the quality and assurance system to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.