Audley Care Ltd - Audley Care Redwood

People's experience of using this service:

Medicines were administered to people safely. The service had electronic and paper records and at times these were recording conflicting information about what medicines had been administered. This needed to be reviewed to avoid confusion and potential mistakes.

People felt safe and were supported by staff who had received training in safeguarding adults. However not all staff were able to confirm what external agency's they could go to if they had concerns for people's safety and this needed to be addressed.

People were supported by staff who used personal protective equipment (PPE) appropriately and when required.

People's care plans had risk assessments that identified risks and how they should be managed.

People felt improvements could be made when staff were running late or had been held up.

Staff received training and supervision.

All people at the time of the inspection had capacity and people had choice and control relating to the care they received.

Support could be provided to people if they wished to be supported with their medical appointments.

Staff were kind and caring and had a good knowledge about equality and diversity.

Care plans contained important information relating to people's like and dislikes and routines. However, one electronically held care plan required printing out as the paper copy in the persons home was old and contained out of date information.

People felt able to complain and there was a complaints policy in place.

No one at the time of the inspection was receiving end of life support.

The provider had quality assurance systems in place, these identified shortfalls and there was an action plan in place to make improvements.

People's views were sought by completing annual surveys and at the time of the inspection these views were being collated.

People felt the service was flexible to their needs and that they could support them with additional support if required.