Bluebird Care (Felixstowe)

People's experience of using this service: ● People who used the service told us they were happy with the service they received. ● People told us they shared good relationships with their care workers. ● Care workers supported people to keep safe, and acted when necessary to prevent any harm or abuse. ● Where required, people received safe support with their medicines. ● There were sufficient numbers of care workers to ensure all care visits were completed. ● The systems for recruiting staff were safe. ● People were supported by care workers who were skilled, motivated and caring. ● People were consulted over their care needs and encouraged to make their own decisions. ● Care plans were person centred. Staff were responsive in identifying and reviewing changes to support good physical and mental health. ● There was a complaints procedure in place. People's views were encouraged and used to drive improvement. ● The service was well run and there were systems to assess and monitor the service and continuously improve.