Rosebank Park

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

One person told us, "Staff have been brilliant, couldn't do more for me, make me laugh if I'm miserable."

Staff demonstrated a culture of supporting people to retain their independence and building up their confidence and abilities to support them in this area. This reflected the positive feedback we received from people, relatives and social care professionals who noted the improvements they had seen in people's confidence and abilities. One staff member told us the key is providing, "Encouragement and reassurance."

People felt safe with the care they received and were supported by staff who understood their role in keeping people safe from abuse. Risks associated with people's individual needs were assessed with measures in place to mitigate. People told us they received their medicines as prescribed, including time sensitive medication, which would impact on their welfare if not given on time. Staff received training and were aware of the procedures to follow to prevent and control the spread of infection.

Staff received an appropriate induction and were well supported through a programme of regular supervision and training. One person told us how specialist training to support their individual needs, was provided to ensure staff had the skills to support them. Systems were in place to support staff with their career progression.

People told us they never felt rushed during their care visit, staff respected their home and listened and acted on what they said. If they had any concerns, people felt comfortable to raise them with members of the management team direct.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

To reduce the risk of people becoming socially isolated, activities and social events were arranged to enable

people to get to know others living at Rosebank Park. The licenced bar was independently run by people living in the service, at lunch time we saw people sitting having a chat over a drink.

People felt the service was well led, and felt they benefited from having the team's offices located on site, so they were contactable if needed. Systems were in place to check staff followed safe practice, gain people's views of the service, and act on any feedback as part of driving improvements. We found the management team to be open where there had been problems introducing new systems, and actions they had taken to address them.