The Care Worker Agency
- Home care
- Dementia care
- Registered since 2018
- Southport, Sefton, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 36
rated home care services in Sefton are rated Good, like this one.
The Care Worker Agency: inspection record
Rated Good in November 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Willow House Care Limited Registered Office Requires improvement, 0.3 miles away
- G Helping Hands Southport Good, 0.3 miles away
- RI Community Care Direct Ltd Requires improvement, 0.3 miles away
- G Delta Care Ltd Good, 0.4 miles away
- – Eros Home Care Services Ltd Not yet rated, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 17 November 2022. Quoted under the Open Government Licence.
The Care Worker Agency is a domiciliary care agency providing care to people living in their own homes, so they can live as independently as possible. At the time of our inspection the service was supporting 42 people with personal care. Some of the people supported had a learning disability or autism.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's risk assessments were completed in accordance with their assessed needs. Staff were happy with their rostered hours, and people told us staff mostly came on time. If staff were late, they would receive communication from the office. People received their required medications on time by staff who were trained to do this.
Quality assurance procedures were in place and had highlighted where improvement was needed. Staff told us they felt they were able to speak up to the registered manager and the provider whenever they needed to. Team meetings took place, and people were routinely asked for written and verbal feedback about their experience of The Care Worker Agency.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Stacy Dunne
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 17 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Townsend Jackson Limited
- Ownership type
- Organisation
- Companies House number
- 10560902 (opens Companies House)
Getting help from Sefton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sefton Council
- Ask for a care needs assessment
- Phone: 0345 140 0845, Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sefton Council
Checked on the council's website, November 2026.
Common questions
- Does The Care Worker Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for The Care Worker Agency.
- When was The Care Worker Agency last inspected?
- The Care Quality Commission's latest rating for The Care Worker Agency was published on 17 November 2022.
- Who runs The Care Worker Agency?
- The Care Worker Agency is run by Townsend Jackson Limited.
- What is The Care Worker Agency's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 November 2022.
Contact
- Phone
- 01704 545544
- Address
- 91a King Street, Southport, PR8 1LQ Map (opens Google Maps)
Compare nearby
- RI Willow House Care Limited Registered Office Requires improvement, 0.3 miles away
- G Helping Hands Southport Good, 0.3 miles away
- RI Community Care Direct Ltd Requires improvement, 0.3 miles away
- G Delta Care Ltd Good, 0.4 miles away
- – Eros Home Care Services Ltd Not yet rated, 0.4 miles away