Your Life (Poulton-Le-Fylde)

Staff had been appropriately trained and supported and had the skills, knowledge and experience to provide good care. People had support as needed with their dietary needs. Staff helped people to attend healthcare appointments to assist their health and wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff provided care that met people's diverse needs and preferences. People received good care and were treated with consideration and respect. They were involved in planning their care and making decisions.

Staff communicated with people effectively and had the skills to support people who had difficulties with communication. People were involved in a range of activities, independently or arranged by the service. Staff supported people to air any concerns. People felt these were dealt effectively. Staff were able to support people when at the end of life, to have a comfortable, pain free and peaceful end.

People said they were asked for their views and these were taken into account when planning care or changes in the service. Staff worked in partnership with other services and organisations to make sure they followed good practice and people in their care were safe. They also engaged with the local community to raise awareness of the service. Senior managers used a variety of methods to check the quality of the service and develop good practice. They were aware of, had informed CQC and were managing staff issues in the service when we inspected.