UK Prime Care Services
Home care, Tower Hamlets
Good
Rated on
Rating from the Care Quality Commission.
UK Prime Care Services: inspection record
Rated Good in January 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2021. Rated Requires improvement in 2021 and 2022, then Good in January 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 21 months ago.
How it compares locally
- One of 35 Good home care services in Tower Hamlets, out of 39 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 13 January 2025 (assessment visit 2 December 2024). Quoted under the Open Government Licence.
Date of Assessment: 6 to 20 December 2024. The service is a domiciliary care agency. It provides personal care to people living in their own homes. They supported adults of all ages. At the time of the inspection they were supporting 8 people. The service had made improvements and was no longer in breach of regulations. Monitoring and quality assurance systems had been implemented to ensure they were more effective in identifying areas for improvement and improving people’s care. The management of people’s medicines had improved. Records were being updated and staff had completed competency assessments before they supported people with their medicines. People were protected and kept safe. Staff understood people’s needs and managed any risks related to their care. There were enough staff with the right skills, qualifications and experience. Staff had shadowing opportunities and time to review people’s care records to fully understand their communication, personal and health needs. People were involved in assessments of their needs and decisions about their care. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. Staff monitored people’s health to support healthy living. People received fair and equal care and treatment. People with protected characteristics felt supported. People knew how to give feedback and were confident the service would take the appropriate action. The service supported staff wellbeing and considered any personal circumstances. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained the same. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 115, Lock Studios, 7 Corsican Square, London, E3 3YD |
|---|---|
| Neighbourhood | Bromley, Tower Hamlets |
| Phone | 020 8616 4640 |
| Website | www.ukprimecare.com |
| Registered manager | Fahad Omar |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 25 February 2023 (opens the Care Quality Commission website) Latest assessment published 13 January 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | UK Prime Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10535105 (opens Companies House) |
Nearest alternatives
- – BFC Care Solutions Ltd Home care, less than 0.1 miles awayNot yet rated
- G Careaid Limited Home care, less than 0.1 miles awayGood
- G Chenai Holistic Home Care Agency Home care, less than 0.1 miles awayGood
- G DIVERSITY HEALTH AND SOCIAL CARE LIMITED Home care, less than 0.1 miles awayGood
- – EG Business Solution Ltd Home care, less than 0.1 miles awayNot yet rated
Getting help from London Borough of Tower Hamlets
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Tower Hamlets
- Ask for a care needs assessment
- Phone: 0300 303 6070, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Tower Hamlets
Checked on the council's website, November 2026.
Common questions
- Does UK Prime Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for UK Prime Care Services.
- When was UK Prime Care Services last inspected?
- The Care Quality Commission's latest rating for UK Prime Care Services was published on 13 January 2025.
- Who runs UK Prime Care Services?
- UK Prime Care Services is run by UK Prime Care Services Limited.
- What is UK Prime Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 January 2025.