BYS Care & Training Services Ltd
Home care, Hammersmith and Fulham
Good
Rated on
Rating from the Care Quality Commission.
BYS Care & Training Services Ltd: inspection record
Rated Good in September 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2020. Rated Good in 2020 and September 2026.
It has been rated Good at every inspection since 2020. The latest rating was published 1 month ago.
How it compares locally
- One of 22 Good home care services in Hammersmith and Fulham, out of 24 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 15 September 2026 (assessment visit 19 August 2026). Quoted under the Open Government Licence.
We carried out this assessment on 27 August, 8 and 9 September 2026. At the time of the assessment, 11 people were receiving support with their personal care.BYS Care Training Services Ltd is a domiciliary care agency that supports people in their own homes. The service supports people with different needs, including mental health needs, dementia and physical disabilities. CQC only regulates services where people receive personal care. Personal care includes help with things such as washing, dressing, using the toilet and eating. Not everyone using the service needed support with personal care. Where people received other types of social care and support, this was also considered during the assessment.
The provider had systems to protect people from abuse and avoidable harm. Staff understood their safeguarding responsibilities, recognised risks and knew how to report concerns. One staff member told us, “If I notice any abuse, risk or something that could affect the person’s safety, I would document it and report it to my manager. If necessary, I would also report it to the police or the local authority safeguarding team.”
Read the full summary
There were sufficient staff with the skills, knowledge and experience to meet people’s needs safely. Staff received training and supervision and understood risks to people’s safety. Care plans reflected people’s needs, preferences and risks, with guidance for staff on how to provide safe, person-centred care. Staff sought consent and followed the principles of the Mental Capacity Act 2005.
The management team was approachable and supportive. Staff felt able to raise concerns and were listened to. The provider had systems to monitor quality and safety, identify improvements and use feedback and learning to improve care. A staff member told us, “We are there to meet people’s needs and what is important to them. We have to respect their choices, religion, traditions and preferences and make sure the support we provide is right for the individual.”
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | NTC, 1A Loftus Road, Shepherds Bush, London, W12 7EH |
|---|---|
| Neighbourhood | Shepherd's Bush, Hammersmith and Fulham |
| Phone | 020 3345 9985 |
| Website | www.buildyourskillstraining.info |
| Registered manager | Orissa Rodney |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 7 March 2020 (opens the Care Quality Commission website) Latest assessment published 15 September 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | BYS Care & Training Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10158086 (opens Companies House) |
Nearest alternatives
- G Unison Home Care Limited Home care, 0.3 miles awayGood
- G Helping Hands Kensington & Chelsea Home care, 0.6 miles awayGood
- – Octavia Housing – Miranda House Home care, 0.8 miles awayNot yet rated
- G London Care (Mary Seacole House) Home care, 0.9 miles awayGood
- G MiHomecare Hammersmith and Fulham Home care, 0.9 miles awayGood
Getting help from London Borough of Hammersmith & Fulham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hammersmith & Fulham
- Ask for a care needs assessment
- Phone: 0800 145 6095 (freephone), Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hammersmith & Fulham
Checked on the council's website, November 2026.
Common questions
- Does BYS Care & Training Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for BYS Care & Training Services Ltd.
- When was BYS Care & Training Services Ltd last inspected?
- The Care Quality Commission's latest rating for BYS Care & Training Services Ltd was published on 15 September 2026.
- Who runs BYS Care & Training Services Ltd?
- BYS Care & Training Services Ltd is run by BYS Care & Training Services Ltd.
- What is BYS Care & Training Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 September 2026.