Paragon Home Healthcare Ltd

People described staff as caring, friendly and part of their family. Staff treated people with respect and dignity and made sure that confidential information about them was not shared. People were involved in making decisions about their care and provided with informed choices as necessary. People's independence skills were recognised and encouraged to empower and support their right to equality.

Care plans captured people's care needs which staff followed to ensure emotional, personal and physical well-being of people. People had support with communication where they required it and staff shared information with people in a way they could understand. People felt confident to raise concerns and their complaints were listened to and investigated by the provider. Care plans reflected the support people required at the end of their life and in accordance with their needs and wishes.

Quality care delivery was the primary aim of the service which empowered people to make life changing decisions and to remain living independently at home. People and their relatives recognised the efforts made by the management team to build open relationships with them and told us about the trust they had in the care provided by the service. There was a skilled and strong leadership at the service which encouraged inclusiveness and high level of engagement within the staff team. The management team ensured that people had access to other specialist organisations where they required information and support to meet their complex healthcare needs and well-being.