Helping Hands Richmond
Home care, Richmond upon Thames
Good
Rated on
Rating from the Care Quality Commission.
Helping Hands Richmond: inspection record
Rated Good in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2018. Rated Good in 2018 and July 2022.
It has been rated Good at every inspection since 2018. The latest rating was published about 4 years ago.
How it compares locally
- One of 19 Good home care services in Richmond upon Thames, out of 19 with a rating.
About the service
From the Care Quality Commission's inspection report published 15 July 2022. Quoted under the Open Government Licence.
Helping Hands Richmond is a domiciliary care agency providing personal care to 20 people. The service provides support to older people and those with dementia.
What inspectors found
People felt safe and that they were well cared for by the staff that visited them. Effective measures were in place for infection prevention and control. Any potential risks to people were reviewed, and the clinical team ensured there was clear guidance for staff.
Staff were recruited safely and received regular training and competency assessments. People were supported to access healthcare professionals when they needed to. Where people needed support with eating, drinking or meal preparation the service supported this.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff respected people's diverse needs and treated them with privacy and dignity. People spoke highly of the care they received.
People received care that met their preferences and supported them to be independent where possible. Complaints were promptly responded to.
The service was well managed by a registered manager who took a person-centred approach. Staff worked together as a team and their development was encouraged by the provider. Quality assurances systems effectively monitored the running of the service.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 5 Duke Street, Richmond, TW9 1HP |
|---|---|
| Neighbourhood | Richmond upon Thames town, Richmond upon Thames |
| Phone | 020 3617 4145 |
| Website | www.helpinghands.co.uk |
| Registered manager | Toni Sharp |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 15 July 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Midshires Care LimitedBrand: Midshires Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03959933 (opens Companies House) |
Midshires Care Limited runs 11 services in London. 10 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Barnet Home care, EnfieldGood
- G Helping Hands Bromley Home care, BromleyGood
- G Helping Hands Croydon Home care, CroydonGood
- G Helping Hands Dulwich Home care, LambethGood
- G Helping Hands Harrow Home care, HarrowGood
- G Helping Hands Highbury & Islington Home care, IslingtonGood
Nearest alternatives
- G Paragon Home Healthcare Ltd Home care, 0.1 miles awayGood
- – Mosa Care Ltd Home care, 0.2 miles awayNot yet rated
- – Vigilance Care Services Home care, 0.2 miles awayNot yet rated
- G The Windham Croft Centre Home care, 0.8 miles awayGood
- G Cura Care Limited Home care, 0.8 miles awayGood
Getting help from London Borough of Richmond upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Richmond upon Thames
- Ask for a care needs assessment
- Phone: 020 8891 7971, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Richmond upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Richmond provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Richmond.
- When was Helping Hands Richmond last inspected?
- The Care Quality Commission's latest rating for Helping Hands Richmond was published on 15 July 2022.
- Who runs Helping Hands Richmond?
- Helping Hands Richmond is run by Midshires Care Limited. It runs 11 services in London.
- What is Helping Hands Richmond's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 July 2022.