Maria's Homecare Companions Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's care needs had been effectively assessed and staff had the skills and knowledge to provide person centred care. Care was individually tailored to what people wanted and needed. People's health and wellbeing was monitored with them and their representatives and any changes were responded to promptly.

People experienced kind and caring support from managers and care staff. People and relatives felt their views were listened to and respected. People were supported to remain in their homes when this was their choice and their independence and dignity was promoted.

The service worked with health professionals to support people's health and wellbeing needs and goals. People and relatives were confident to raise concerns and issues with the service and experienced responsive changes and improvements.

Managers were approachable and easy to contact. People, relatives and staff told us there was an open culture of feedback and development of the service. They felt their feedback and contribution was valued and that the provider worked in partnership to provide good care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.