NurtureCare Ltd

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found.

Not all packages of care had full staffing levels, however the service tried to cover shortfalls in staffing or gave parents notice if they were required to help provide care.

Staff were knowledgeable about the risk of abuse and how to report this however there were concerns that not all incidents were always reported.

Staff were given training for the role, they shadowed other staff and had competencies signed off for each child/young person they were caring for.

Risks to safety had been assessed and measures were in place to reduce risk.

Medicines were administered and recorded safely.

Systems were in place to ensure people were protected against the spread of infection, however staff were not always following these procedures. Action had been taken by the management team to address this.

Staff were recruited safely.

There were systems in place to learn lessons if things went wrong and to improve safety within the service.

There were quality monitoring systems and processes in place to monitor and improve the service. Feedback from staff and families was collected and used to improve the service.

Families told us the service responded quickly to complaints.

Staff received supervision, and the service had various methods of communicating with staff in order to keep staff updated and informed

Most staff told us support from management and nurses was good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk