Mayfair Homecare - Milton Keynes

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found.

People said they received safe care and were protected against abuse, neglect and discrimination.

Details of how to reduce risks to people's safety were included in people's care plans.

Safe recruitment practices were in place to ensure that only suitable staff worked at the service.

Enough staff were employed to meet people's needs. Though calls providing personal care had not always been timely, people were understanding of this in the context of the current Covid pandemic.

People told us they were treated with respect and dignity and staff had a caring and friendly approach to them. They said they had very good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they wanted to.

Care plans reflected people's individual needs and preferences. People were supported to have choice and control of their lives.

Quality assurance systems were in place to check that people received a service that met their needs.

The regional care manager understood their responsibilities and worked in an open and transparent way. People were aware of how to make a complaint and complaints were properly investigated with an explanation provided to the complainant.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk