Carers Trust North Bucks & Milton Keynes

Medicines recording required improvement. Medicine administration records were not always recorded correctly with all of the information required to monitor medicines.

Care plans were not always person centred or contained factual up to date information within them. The manager made the amendments needed immediately after feedback was given.

Systems and processes were not always effective in ensuring all documents were accurate, complete and up to date. Audits completed had not identified the concerns we found on inspection. The manager was in the process of improving how the oversight of the service was completed.

People were supported by staff who had been recruited safely and had the required training to meet their needs. Staff understood safeguarding processes and how to recognise signs of abuse.

People told us staff were kind and caring and that people felt safe with staff. Staff respected people's right to privacy and dignity and promoted independence.

Staff wore appropriate personal protective equipment and followed government guidance on reducing the spread of COVID-19.

Staff supported people to live healthy lives and contacted health professionals as required.

People, relatives and staff all knew how to complain. Policies and procedures were in place identifying how and when a complaint needed to be responded by. Complains received had been investigated within the providers specified timeframe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk