The Health Care Group (THCG ) LTD

The Healthcare Group (THCG) Ltd is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection 41 people were receiving personal care, most of whom were elderly and required support to remain as independent as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People may not have been supported to have maximum choice and control of their lives because the provider did not always ensure the principles of the Mental Capacity Act 2005 (MCA) were followed in assessing people's capacity in relation to specific decisions. Although there was no evidence people had been restricted, there was a risk that staff may not have supported people in the least restrictive way possible and in their best interests.

The registered manager understood their responsibility to notify CQC of significant events, such as allegations of abuse, as required by law, although there had not been any since the service registered with us. The provider also displayed their CQC rating as required by law. The registered manager and their management and staff team understood their role and responsibilities although knowledge of the MCA and its codes of practice could be improved. The registered manager engaged and consulted well with people using the service and staff. Staff felt well supported by the registered manager.