HELPR Limited

HelpR Ltd is a domiciliary care service. The service provides care and support to older people and individuals with frailty who are living in their own homes. Not everyone who uses the service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. On the day of the inspection there were ten people receiving this type of support.

Staff were recruited in a safe way, with appropriate checks made by the registered manager prior to being appointed. People felt safe with the staff who supported them, and the staff knew them well. Trusting relationships were built between people and staff, and this in turn developed good rapport and communication between staff, the people they supported, and their wider family. Staff were knowledgeable about risks and well trained, and followed best practice procedures.

People received individual and person centred care and support. Staff were well supported by the registered manager who had good oversight of their performance. Referrals were made in a timely manner to associated health professionals when required, and family involved when appropriate.