Unicare Complex Care Specialist Ltd

Unicare Recruitment Agency provides personal care support to people in their own home. At the time of our inspection one person under 18 years old was receiving support. The service is able to support both adults and children. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People received safe care and treatment. Staff were aware of risks to people's safety and how to manage those risks. There were clear care plans in place that detailed a person's support needs and how they wished to be supported. Staff involved the person with the legal authority, to make decisions in a person's care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The person was treated well and had built good relationships with the staff supporting them. Staff respected the person's privacy and dignity. They were supporting the person to learn new skills and develop their independence. Staff understood how the person communicated and had received additional training in non-verbal communication methods.