Precious Homes Black Country Community Services
- Home care
- Registered since 2020
- Central Dudley, Dudley, West Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
14 months
since the latest rating was published.
74%
of rated home care services in Dudley are Good or Outstanding (82% across the West Midlands, 88% across England).
Precious Homes Black Country Community Services: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: DHC - Dudley & Sandwell (Good, 0.3 miles away) and Suite 6B, Anchor House (Good, 0.4 miles away).
Nearest home care services:
- G DHC - Dudley & Sandwell Good, 0.3 miles away
- G Suite 6B, Anchor House Good, 0.4 miles away
- G Trusted Hands Supported Living - Dudley Good, 0.6 miles away
- – Montrose Homecare Ltd Not yet rated, 0.8 miles away
- G The Haven Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 September 2025 (assessment visit 16 July 2025). Quoted under the Open Government Licence.
Date of Assessment: 15 July 2025 to 21 August 2025. 1 inspector carried out a site visit to the agency’s office on 23 July 2025. We gave the provider 36 hours’ notice of our visit to ensure they were available to assist with our assessment. This was the first assessment of the service since it was registered with us in June 2020. Precious Homes Black Country Community Services is a supported living service and homecare service. It provides support to younger adults, older people and children aged 13 to 18 years who have a learning disability, autistic spectrum, mental health difficulties, people who misuse drugs and alcohol, and people who have a physical disability and/or sensory impairment. At the time of this assessment, the service was only providing a supported living service and was not supporting any children.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of our visit, 9 people were receiving support with their personal care needs.
The provider had a good learning culture where people, relatives and staff felt confident in raising concerns. People were protected and kept safe from harm or abuse. Staff had been recruited safely and there were enough staff with the right skills, qualifications and experience to support people. Managers made sure staff received training and regular appraisals to carry out their role effectively. Staff managed medicines well and involved people in planning any changes. People were involved in planning and reviewing the support they needed. Staff worked with other agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff understood their roles and responsibilities. There were audits and checks in place which were effective in identifying shortfalls and driving improvements.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This was the first assessment of the service, and we rated this key question good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Allison Mendoza-Bowen
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Precious Homes LimitedBrand: Precious Homes
- Ownership type
- Organisation
- Companies House number
- 02981404 (opens Companies House)
Precious Homes Limited runs 9 services in England, 4 of them in the West Midlands. 4 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Precious Homes Limited
- G Precious Homes East London Good. Home care, Newham, London
- G Precious Homes Limited Good. Home care, Haringey, London
- G Prince Regent House Good. Care home, Newham, London
- G Vermont House Good. Care home, Birmingham
Getting help from Dudley Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dudley Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0300 555 0055, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Dudley Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Precious Homes Black Country Community Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Precious Homes Black Country Community Services.
- When was Precious Homes Black Country Community Services last inspected?
- The Care Quality Commission's latest rating for Precious Homes Black Country Community Services was published on 1 September 2025.
- Who runs Precious Homes Black Country Community Services?
- Precious Homes Black Country Community Services is run by Precious Homes Limited. It runs 9 services in England, 4 of them in the West Midlands.
- What is Precious Homes Black Country Community Services's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01384 985820
- Address
- Goldcrest Office, Goldcrest Court, Brewster Street, Dudley, DY2 0PH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: DHC - Dudley & Sandwell (Good, 0.3 miles away) and Suite 6B, Anchor House (Good, 0.4 miles away).
Nearest home care services:
- G DHC - Dudley & Sandwell Good, 0.3 miles away
- G Suite 6B, Anchor House Good, 0.4 miles away
- G Trusted Hands Supported Living - Dudley Good, 0.6 miles away
- – Montrose Homecare Ltd Not yet rated, 0.8 miles away
- G The Haven Good, 0.9 miles away