Teonfa Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where required, the provider ensured mental capacity assessments were undertaken and people were supported to be involved in decision making. Staff enabled people to access specialist health and social care support in the community.

Right Culture: Audits were not always effective and did not identify the shortfalls around risk assessment that were found during this inspection. People were involved in decisions about their care and were able to express their views. Feedback about people's experiences of care was gathered through questionnaires, telephone calls and spot checks. Spot checks of staff were carried out to monitor care standards and identify where improvements were needed. People told us staff were kind, caring and attentive to their needs. Peoples wishes and preferences were respected.

Right Care: Staff understood how to protect people from poor care and abuse. Staff received training on how to recognise and report abuse and they knew how to apply it. People's needs were assessed before they started using the service. When people needed help with eating and drinking, or assistance to prepare meals, this information was recorded in their care plan. The provider worked in partnership with other

healthcare professionals to meet people's needs and in response to changes or concerns about people's health. Staff spoke positively about their training.