Sugarman Health and Wellbeing - Dorset
- Home care
- Dementia care
- Registered since 2020
- Broadstone, Bournemouth, Christchurch and Poole, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
2 ratings
Rated Good at every inspection since 2022.
4 months
since the latest rating was published.
96%
of rated home care services in Bournemouth, Christchurch and Poole are Good or Outstanding (91% across the South West, 88% across England).
Sugarman Health and Wellbeing - Dorset: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Faye Hammond Consultancy Ltd (Good, less than 0.1 miles away) and Edith Healthcare Ringwood (Good, less than 0.1 miles away).
Nearest home care services:
- – Dorset Supported Living No overall rating, less than 0.1 miles away
- G Faye Hammond Consultancy Ltd Good, less than 0.1 miles away
- G Edith Healthcare Ringwood Good, less than 0.1 miles away
- G Helping Hands Poole Good, 0.6 miles away
- – Chommzy Care Services Limited Not yet rated, 0.6 miles away
See all home care services in Bournemouth, Christchurch and Poole
What inspectors found
From the Care Quality Commission's assessment published 22 June 2026 (assessment visit 28 April 2026). Quoted under the Open Government Licence.
Sugarman Health and Wellbeing- Dorset is a service providing care and support to people in their own homes. The service delivers support to children, young people and adults requiring complex care and continuing healthcare. Not everyone who used the service received a regulated activity. The Care Quality Commission (CQC) only inspects services where people receive the regulated activity of personal care and or treatment of disease, disorder or injury. This is help with tasks related to personal hygiene and ongoing treatment for long-term conditions. Where they do, we also consider any wider social care provided. At the time of this inspection, there were 31 people receiving a regulated activity. The inspection took place on 30 April 2026. This inspection was prompted by concerns we received about the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The provider did not always make safeguarding referrals to the local authority and submit statutory notifications to CQC as required. The systems for training did not identify all required training for staff, for example, from 1 July 2022, all health and social care providers registered with CQC must ensure that their staff receive training in how to interact appropriately with people who have a learning disability and autistic people, at a level appropriate to their role. The provider could not be assured training completed was in the with guidance. Governance systems were either not in place or not always operating effectively as they had not identified the shortfalls we found during this inspection.
The service was in breach of legal regulations in relation to good governance. We asked the provider for an action plan in response to the shortfalls found at this inspection.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We considered this guidance as there were people using the service who have a learning disability and who are autistic.
People received their medicines as prescribed. Lessons were learnt from accidents, incidents and events. Care plans and risk assessments were person centred and reviewed with people regularly. Staff were kind and caring, treating people with dignity and respect. Staff felt supported and appreciated by management. Staff worked well with external professionals.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last inspection we rated this key question good. At this inspection the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question good. At this inspection the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection we rated this key question good. At this inspection the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last inspection we rated this key question good. At this inspection the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Well-led
Good
Well-led – this means we looked for evidence that provider leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection we rated this key question good. At this inspection the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The provider was in breach of legal regulation in relation to good governance.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Homecare | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good | |
| Supported Living | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Heather Hepworth
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 14 April 2022. Latest assessment published 22 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sugarman Health and Wellbeing LimitedBrand: HCRG
- Ownership type
- Organisation
- Companies House number
- 12449636 (opens Companies House)
Sugarman Health and Wellbeing Limited runs 9 services in England, 2 of them in the South West. 1 is rated Good or Outstanding and 8 have no rating yet.
Other services run by Sugarman Health and Wellbeing Limited
- G Sugarman Health and Wellbeing - Watford Good. Home care, Hertfordshire, East of England
- – Bradford Not yet rated. Home care, Bradford, Yorkshire and the Humber
- – Bristol Not yet rated. Home care, Bristol
- – Leeds Not yet rated. Home care, Leeds, Yorkshire and the Humber
See all 9 services run by Sugarman Health and Wellbeing Limited
Getting help from BCP Council (Bournemouth, Christchurch and Poole Council)
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at BCP Council (Bournemouth, Christchurch and Poole Council)
- Ask for a care needs assessment
- Phone: 01202 123 654, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: BCP Council (Bournemouth, Christchurch and Poole Council)
Checked on the council's website, November 2026.
Common questions
- Does Sugarman Health and Wellbeing - Dorset provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sugarman Health and Wellbeing - Dorset.
- When was Sugarman Health and Wellbeing - Dorset last inspected?
- The Care Quality Commission's latest rating for Sugarman Health and Wellbeing - Dorset was published on 22 June 2026.
- Who runs Sugarman Health and Wellbeing - Dorset?
- Sugarman Health and Wellbeing - Dorset is run by Sugarman Health and Wellbeing Limited. It runs 9 services in England, 2 of them in the South West.
- What is Sugarman Health and Wellbeing - Dorset's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01202 606006
- Address
- A13-15 (A Block), Arena Business Park, Holyrood Close, Poole, BH17 7FJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Faye Hammond Consultancy Ltd (Good, less than 0.1 miles away) and Edith Healthcare Ringwood (Good, less than 0.1 miles away).
Nearest home care services:
- – Dorset Supported Living No overall rating, less than 0.1 miles away
- G Faye Hammond Consultancy Ltd Good, less than 0.1 miles away
- G Edith Healthcare Ringwood Good, less than 0.1 miles away
- G Helping Hands Poole Good, 0.6 miles away
- – Chommzy Care Services Limited Not yet rated, 0.6 miles away
See all home care services in Bournemouth, Christchurch and Poole