Helping Hands Poole
- Home care
- Dementia care
- Registered since 2020
- Canford Heath, Bournemouth, Christchurch and Poole, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2022.
2 years
since the latest rating was published.
75 of 82
rated home care services in Bournemouth, Christchurch and Poole are rated Good, like this one.
Helping Hands Poole: inspection record
Rated Good in May 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Chommzy Care Services Limited Not yet rated, 0.3 miles away
- G Alina Homecare Poole Good, 0.4 miles away
- – Dorset Supported Living No overall rating, 0.6 miles away
- G Faye Hammond Consultancy Ltd Good, 0.6 miles away
- – Sugarman Health and Wellbeing - Dorset No overall rating, 0.6 miles away
See all home care services in Bournemouth, Christchurch and Poole
What inspectors found
From the Care Quality Commission's assessment published 20 May 2024 (assessment visit 7 April 2024). Quoted under the Open Government Licence.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
- Safe Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
At the time of the inspection, the location did not provide the regulated activity of personal care for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Helping Hands Poole is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. At the time of this inspection 41 people were receiving the regulated activity of personal care from the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We carried out our on-site assessment on the 10 April 2024, off site assessment activity started on 8 April 2024 and ended on 15 April 2024. During this assessment we looked at 5 quality statements: Learning Culture; Safeguarding; Involving people to manage risks; Equity in experiences and outcomes and Governance, management, and sustainability.
The inspection was prompted in part due to concerns received about the oversight of the service and safeguarding people from avoidable harm. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were not at risk of harm from these concerns.
-
Safe
Good
People were protected from the risk of harm and abuse. People were supported to understand and manage risk. Support plans were clear and provided sufficient guidance to staff to keep people safe. There were sufficient and appropriately trained staff in place to support people.
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Responsive
Good
Care and support plans reflected people’s health and social care needs. Relevant assessments were completed and up-to-date, from pre-admission through to ongoing reviews of care, including cultural and gender preferences.
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Well-led
Good
Processes were in place to ensure the service operated safely. Staff told us they had confidence in the management of the service. The service was monitored to ensure continued learning and improvements.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Stacey Bridle
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 20 April 2022. Latest assessment published 20 May 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 21 of them in the South West. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from BCP Council (Bournemouth, Christchurch and Poole Council)
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at BCP Council (Bournemouth, Christchurch and Poole Council)
- Ask for a care needs assessment
- Phone: 01202 123 654, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: BCP Council (Bournemouth, Christchurch and Poole Council)
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Poole provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Poole.
- When was Helping Hands Poole last inspected?
- The Care Quality Commission's latest rating for Helping Hands Poole was published on 20 May 2024.
- Who runs Helping Hands Poole?
- Helping Hands Poole is run by Midshires Care Limited. It runs 151 services in England, 21 of them in the South West.
- What is Helping Hands Poole's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 May 2024.
Contact
- Address
- Unit 2, Fleetswood Court 431-441, Wimborne Road, Poole, BH15 3EE Map (opens Google Maps)
Compare nearby
- – Chommzy Care Services Limited Not yet rated, 0.3 miles away
- G Alina Homecare Poole Good, 0.4 miles away
- – Dorset Supported Living No overall rating, 0.6 miles away
- G Faye Hammond Consultancy Ltd Good, 0.6 miles away
- – Sugarman Health and Wellbeing - Dorset No overall rating, 0.6 miles away
See all home care services in Bournemouth, Christchurch and Poole