Alina Homecare Poole

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People, their relatives and staff told us Alina Homecare Poole worked to provide a safe service. People were complimentary and told us the staff were kind and caring, whilst attending to their needs. Staff enjoyed working at the service and were safely recruited, considering their skills, values, and knowledge. There were enough staff working at the service to cover the visits planned.

People had their risks identified, assessed and clear instructions for staff meant they were working in safe ways. Staff were trained in safeguarding adults and knew how to recognise concerns and who to report them to. Staff told us they were confident the management team would take concerns seriously and deal with them appropriately. People were supported with their medicines by trained staff who had their competency assessed. Medicines were managed closely with immediate alerts if a medicine was late or missed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Accidents and incidents were recorded, analysed and the service learnt lessons from events. Outcomes were shared within the service and at the provider's other locations.

Staff worked in safe ways, they had good supplies of the necessary personal protective equipment (PPE) and the service followed good practice and government guidance. Quality assurance systems were robust and

there was good oversight at provider level. Alina Homecare Poole actively sought feedback on the service it provided and used the feedback to make improvements. Staff felt proud to work at the service and were complimentary about their colleagues.

People, their relatives and staff told us Alina Homecare Poole was well led. We received compliments about the registered manager and management team. The registered manager understood their role and statutory responsibilities. The service worked well with external health and social care professionals.