Vigilant Health Care Ltd
Home care, Kingston upon Thames
Good
Rated on
Rating from the Care Quality Commission.
Vigilant Health Care Ltd: inspection record
Rated Good in October 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in October 2025.
The latest rating was published 12 months ago.
How it compares locally
- One of 30 Good home care services in Kingston upon Thames, out of 33 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 17 October 2025 (assessment visit 23 September 2025). Quoted under the Open Government Licence.
Date of assessment: 1 to 6 October 2025.
Vigilant Health Care Ltd is a domiciliary care agency providing personal care to people in their own homes. At the time of our assessment 5 people were receiving support.
Read the full summary
This was our first assessment of Vigilant Health Care Ltd and therefore we included all quality statements.
People were protected and kept safe. Staff understood and managed risks to people’s safety. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines safely.
People were involved in assessments of their needs. Staff regularly reviewed people’s care to ensure it continued to meet people’s needs. Staff provided any support required with meals and if required, liaised with healthcare professionals to support people to live a healthy life. Staff made sure people understood their care to enable them to give informed consent. Staff involved those important to people to take decisions in people’s best interests where they did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff treated them as individuals and supported their preferences. The provider supported staff wellbeing.
People were involved in decisions about their care. Staff adapted their communication style and provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. People received fair and equal care and support.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Governance systems were in place to review the quality and safety of care provision, and if required action was taken to address any areas requiring improvement.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Trident Court, 1 Oakcroft Road, Chessington, KT9 1BD |
|---|---|
| Neighbourhood | Tolworth, Kingston upon Thames |
| Phone | 020 3044 2794 |
| Registered manager | Fowsia Shoble |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Vigilant Health Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12222401 (opens Companies House) |
Nearest alternatives
- O Comfort Care At Home Home care, less than 0.1 miles awayOutstanding
- – Excellence Healthcare Services Ltd Home care, less than 0.1 miles awayNo overall rating
- G Foxbridge Healthcare Solutions Home care, less than 0.1 miles awayGood
- – Helping Hands Esher Home care, less than 0.1 miles awayNot yet rated
- – Master One Care Home care, less than 0.1 miles awayNo overall rating
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Vigilant Health Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Vigilant Health Care Ltd.
- When was Vigilant Health Care Ltd last inspected?
- The Care Quality Commission's latest rating for Vigilant Health Care Ltd was published on 17 October 2025.
- Who runs Vigilant Health Care Ltd?
- Vigilant Health Care Ltd is run by Vigilant Health Care Ltd.
- What is Vigilant Health Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 October 2025.