Prime & Passionate Healthcare Ltd

The provider had safeguarding and whistleblowing policies and procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks had taken place before staff started work and there were enough staff available to meet people's needs. Risks to people had been assessed to ensure their needs were safely met. People's medicines were managed safely. Staff were following government guidance in relation to infection prevention and control.

People's independence was promoted, and they were encouraged to maintain a healthy balanced diet. They had access to health care professionals when they needed them. People's care and support needs were assessed before they started to use the service. Staff were trained in areas specifically related to peoples care needs and they were received regular supervision from the registered manager. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives had been consulted about their care and support needs. The service had an appropriate complaints procedure in place. There were procedures in place to make sure people had access to end of life care and support if it was required.

The provider worked in partnership with health and social care providers to deliver an effective service. There were systems in place to monitor the quality and safety of the service and any learning was identified and acted on. The provider took people, their relatives and staffs views into account through monthly

questionnaires and spot checks. Staff told us they received good support from the registered manager.