Naswell Care LTD

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People's views about their wishes and goals were supported. Staff promoted people's choice and independence and ensured they had access to a range of individualised activities.

People's physical and emotional needs had been assessed. Comprehensive care and medicines plans were in place which guided staff on how to support people and included strategies needed to reduce their risks which were known by staff.

Further time was needed for the provider's systems to be developed and embedded to monitor people's needs, incidents, records, and governance of the service. More information was needed around the management of people's routine health assessments and their health needs as people grow older.

Right Care: People were supported by a regular and caring staff team who knew them well. The quality of people's life had improved.

Staff and managers were committed to providing person-centred support which focused on people's

individual needs and wishes.

Staff had been safely recruited and had received the training and support they needed to support people. Plans were in place to enhance staff development.

People's communication needs had been assessed and were being supported.

Right Culture: The culture of service supported people to reach their potential and achieve their goals. People were empowered to live a life of their choice. The manager and provider valued feedback from people, relatives, staff and other stakeholders to help them drive improvement and improve the quality of people's lives.

Managers and staff were aware of current care practices when supporting people with a learning disability and autism. The manager had recognised the provider's policies needed to be reviewed to reflect their practices.