Rehoboth Health and Home Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Improvement had been made to the assessment and management of people's risks, medicines and associated records.

People's prescribed medicines were being safely managed. The deputy manager was planning to review people's non-prescribed medicines, such as barrier creams to ensure they were safe to use.

Staff had access to people's care plans and guidance on how they should support people to mitigate risks.

Some relatives raised concerns about the variable times of people's care calls which was discussed with the deputy manager. They explained recruitment of staff had been a challenge for the service and were actively recruiting new staff.

Improvement had been made to the provider's quality assurance systems. However, the deputy manager recognised that further development was needed in the monitoring of people's care records to ensure all records were consistently detailed.

People received care and support which was personalised and met people's needs. The deputy manager had a good insight into people's care delivery and staff practice as they frequently delivered care to people and worked alongside staff.

The provider and deputy manager valued people's feedback and told us they would respond promptly to any complaints in line with the provider's policies. Relatives confirmed the managers were responsive to people's concerns.

People were supported by staff who had been trained as part of their induction to carry out their role. The provider was considering their induction and additional training for staff which would support and confirm

any skills acquired in their role, such as catheter care.