Hollyfield House
Home care, Kingston upon Thames
Good
Rated on
Rating from the Care Quality Commission.
Hollyfield House: inspection record
Rated Good in September 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2015. Rated Good in 2015, 2018 and September 2025.
It has been rated Good at every inspection since 2015. The latest rating was published 13 months ago.
How it compares locally
- One of 30 Good home care services in Kingston upon Thames, out of 33 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 11 September 2025 (assessment visit 21 July 2025). Quoted under the Open Government Licence.
This assessment took place between 12 August and 19 August 2025. Hollyfield House is a reablement service. The service specialises in providing short term personal care to people living in their own homes following a discharge from hospital. Some people may also be referred to the service by local healthcare partners to avoid a hospital admission. At the time of this assessment, 13 people were using the service.
The last rating for the service was good (published 22 August 2018). This assessment was carried out due to the length of time since our last rating. The rating remains good.
Read the full summary
The provider had used learning and good practice to support people to live in safety at home. Staff knew how to safeguard people and keep them safe. They understood safety risks posed to people and how these should be managed to reduce the risk of injury or harm to them. People were supported by staff who were able to meet their needs. This was because they were provided with regular and relevant training to help them do so. Staff were well supported by managers to continuously improve and develop in their role. Recruitment practice was safe and only suitable staff were employed by the service. People were supported to have choice and control and regain and maintain independence with the tasks of daily living. Staff were supported to make sure people were not subjected to unfair or discriminatory behaviours or practices.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 22 Hollyfield Road, Surbiton, KT5 9AL |
|---|---|
| Phone | 020 8339 8083 |
| Website | www.yourhealthcare.org |
| Registered manager | Claire Georgie |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 3 inspection reports, latest 22 August 2018 (opens the Care Quality Commission website) Latest assessment published 11 September 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Your Healthcare Community Interest Company |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06762290 (opens Companies House) |
Nearest alternatives
- – Marielle 24/7 Healthcare Services Ltd Home care, 0.4 miles awayNot yet rated
- G Guardian Angel Carers Wimbledon & Kingston Home care, 0.6 miles awayGood
- – Link House Home care, 0.7 miles awayNo overall rating
- G SureCare Richmond and Kingston Home care, 0.7 miles awayGood
- G Community Care Experts Home Care Service Home care, 0.7 miles awayGood
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Hollyfield House provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hollyfield House.
- When was Hollyfield House last inspected?
- The Care Quality Commission's latest rating for Hollyfield House was published on 11 September 2025.
- Who runs Hollyfield House?
- Hollyfield House is run by Your Healthcare Community Interest Company.
- What is Hollyfield House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 September 2025.