Community Care Experts Home Care Service
Home care, Kingston upon Thames
Good
Rated on
Rating from the Care Quality Commission.
Community Care Experts Home Care Service: inspection record
Rated Good in December 2022.
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Ratings published by the Care Quality Commission.
Rated Good in December 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 30 Good home care services in Kingston upon Thames, out of 33 with a rating.
About the service
From the Care Quality Commission's inspection report published 20 December 2022. Quoted under the Open Government Licence.
Community Care Experts is a domiciliary care agency providing personal care to older people and those with dementia. At the time of our inspection there were 5 people using the service, 2 of which received personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were safe and potential risks were well managed. Staff were safely recruited and had a suitable induction prior to them commencing work. Medicines were safely managed and people received them when they needed to. There were plentiful supplies of personal protective equipment (PPE).
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the full summary
Staff supported people with their healthcare issues and ensured they liaised with other healthcare professionals. People's nutritional needs were clearly recorded. Staff received sufficient training and support to enable them to carry out their roles and assess their competency.
People's privacy and dignity were well respected. Staff knew people well and strived to deliver personalised care.
Care records were reflective of people's preferences and supported staff to ensure people's needs were met. Systems were in place to respond to complaints.
The management team was well thought of and ensured people, relatives and staff were involved in the development of the service. Audit systems were in place to support oversight and governance of the service.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 7 St. James' House, St. James' Road, Surbiton, KT6 4QH |
|---|---|
| Phone | 020 8399 5988 |
| Website | www.communitycareexperts.com |
| Registered manager | Farahrouz Abdollahzadehnamini |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 20 December 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Community Care Experts Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12426958 (opens Companies House) |
Nearest alternatives
- G IMG-Surrey Home care, 0.3 miles awayGood
- – Diversity4Care Limited Home care, 0.3 miles awayNot yet rated
- G Trustful Hands Home care, 0.6 miles awayGood
- G EnhanceAble Living Home care, 0.6 miles awayGood
- G Hollyfield House Home care, 0.7 miles awayGood
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Community Care Experts Home Care Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Community Care Experts Home Care Service.
- When was Community Care Experts Home Care Service last inspected?
- The Care Quality Commission's latest rating for Community Care Experts Home Care Service was published on 20 December 2022.
- Who runs Community Care Experts Home Care Service?
- Community Care Experts Home Care Service is run by Community Care Experts Ltd.
- What is Community Care Experts Home Care Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 December 2022.