Esmero Care Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The manager of the service had not completed any moving and handling training themselves and therefore, had not identified where staff were not following safe practices. The provider's systems and processes for the management and oversight of the service were not consistently effective and had not identified the concerns we found during the inspection. There was no registered manager in post as required by law.

Staff had received training in safeguarding and knew how to keep people safe. The provider had recruitment processes in place to ensure suitable staff were employed. Medication was administered safely. Staff followed safe infection control practices.

Staff had received induction training to give them the skills and knowledge to support people safely however we found some staff were not following correct moving and handling techniques after completing their training.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who respected their privacy and dignity and supported their independence.

Care plans in place were personalised and showed the support people needed.