Head Office

People told us that the staff who visited them were kind, caring and considerate. They made positive comments about senior staff in the organisation such as the registered manager.

Care planning made clear the support people needed to reduce risks and remain safe. This meant staff had access to information to help them minimise risks.

There were enough staff to meet people's needs. Staff received appropriate training and supervision to carry out their role.

The service sought people's feedback and acted upon it. People were given easy read questionnaires which staff supported them to complete. People told us they were also asked for their views during discussions about care planning. People's views were documented and acted upon.

There was an appropriate quality assurance system in place to monitor the quality of the service and identify any area's for improvement.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Right support: • The service set out in care plans what support people needed to increase their independent living skills. Since our last inspection the service was providing the regulated activity of 'personal care' to less people, because they had been supported to live more independently.

Right care: • Staff knew people as individuals and individualised care planning and risk assessment was in place. Right culture: • The provider was committed to a culture of increasing independence and promoting the rights of people using the service. They had taken steps to modify the way the service operated over time to ensure people had more independence and lived more autonomously.