EPR Services Ltd
Home care, Redbridge
Good
Rated on
Rating from the Care Quality Commission.
EPR Services Ltd: inspection record
Rated Good in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Effective | ||||||||||||
| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in July 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 57 Good home care services in Redbridge, out of 63 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 2 July 2022. Quoted under the Open Government Licence.
Initial assessment of needs were completed before people started using the service. Risks assessments ensured potential risks to people were identified and guidance put in place so that staff knew how to keep people safe. The provider's policies, such as adult safeguarding and whistleblowing helped ensure staff knew how to report incidents of abuse. The service had a robust staff recruitment system for checking staff were safe to work with people and had the necessary skills and training to provide personal care.
Staff were supported and were happy to work at the service. There were enough staff and relatives felt that staff were caring.
Read the full summary
Care plans were person-centred, and people and relatives were involved in developing and reviewing them. People's communication needs were detailed in their care plans. Care plans also detailed people's preferences of support, for example, gender of care staff, and supported to practise their faith. Staff understood equality and diversity and ensured people's privacy and dignity was respected.
Where needed, staff supported people with medicines, accessing health care and preparing meals. The provider recorded and reviewed complaints, incidents and accidents and used auditing systems which helped learn lessons and improve the quality of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 117 Ley Street, Ilford, IG1 4BH |
|---|---|
| Neighbourhood | Ilford, Redbridge |
| Phone | 020 8911 9111 |
| Registered manager | Virginia Kambasha |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 2 July 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | EPR Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12422559 (opens Companies House) |
Nearest alternatives
- G Abel Care Ltd Home care, 0.1 miles awayGood
- – Clarence Healthcare Services Home care, 0.1 miles awayNot yet rated
- G Manford Deluxe Care Limited Home care, 0.1 miles awayGood
- – Nurture Care Services Home care, 0.1 miles awayNo overall rating
- G Rhythmic Care UK Ltd Home care, 0.2 miles awayGood
Getting help from London Borough of Redbridge
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Redbridge
- Ask for a care needs assessment
- Phone: 0208 708 7333
- Support for carers
- Paying for care: London Borough of Redbridge
Checked on the council's website, November 2026.
Common questions
- Does EPR Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for EPR Services Ltd.
- When was EPR Services Ltd last inspected?
- The Care Quality Commission's latest rating for EPR Services Ltd was published on 2 July 2022.
- Who runs EPR Services Ltd?
- EPR Services Ltd is run by EPR Services Ltd.
- What is EPR Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 July 2022.