Timely Care Solution Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting a total of five people, of which three people were being supported with the regulated activity of personal care.

Staff recruitment was not always safe. Gaps in employment history had not been explored by the provider.

The quality assurance process was not robust and did not drive improvements in the service. There was a lack of governance oversight and management within the service.

Relatives told us the staff team were caring, kind and consistent which made people feel safe.

Staff had completed an induction process and were confident in their role. The registered manager conducted checks of staff skill and knowledge and discussed the outcomes of these with staff during individual meetings.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Relatives told us the staff sought consent when providing care and respected people's decisions.

The provider had an infection control policy in place which had been updated to reflect government guidance. Staff had completed training in infection control and knew how to apply this in their role.