Surecare Hillingdon
Home care, Harrow
Good
Rated on
Rating from the Care Quality Commission.
Surecare Hillingdon: inspection record
Rated Good in August 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2018. Rated Requires improvement in 2018, then Good in 2019 and August 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 50 Good home care services in Harrow, out of 54 with a rating.
About the service
From the Care Quality Commission's inspection report published 27 August 2022. Quoted under the Open Government Licence.
Surecare Hillingdon is a domiciliary care service registered to provide personal care to people in their own homes, so that they can live in their own homes as independently as possible. The services they provide included personal care and housework. At the time of inspection, the service provided personal care to 13 people. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Systems were in place to protect people from abuse. These included safeguarding policies and appropriate training for staff.
Personalised risk assessments helped keep the person safe and supported their independence.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Safe recruitment procedures were complied with. The suitability of staff was assessed before they were recruited to support people using the service.
Suitable infection control practices helped to prevent and control the spread of infections including COVID- 19.
People received consistent care from regular care staff who had a good understanding of their care needs and preferences.
Care staff were punctual and stayed the agreed amount of time.
Quality checks monitored the care and support provided to people so that improvements to the service were made when deficiencies were found.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Congress House, Suite 2, 2nd Floor, 14 Lyon Road, Harrow, HA1 2EN |
|---|---|
| Neighbourhood | Harrow town, Harrow |
| Phone | 020 3409 2497 |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 27 August 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Surecare Hillingdon Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10162911 (opens Companies House) |
Nearest alternatives
- G Churchill Health Care (Harrow) Home care, 0.1 miles awayGood
- G Ascentia Support Services Ltd Home care, 0.1 miles awayGood
- G Ealing Homecare Home care, 0.1 miles awayGood
- G Hand on Heart Care Home care, 0.1 miles awayGood
- G Mathalie Care Services Limited Home care, 0.1 miles awayGood
Getting help from London Borough of Harrow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Harrow
- Ask for a care needs assessment
- Phone: 020 8901 2680. Email ahadults@harrow.gov.uk
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Harrow
Checked on the council's website, November 2026.
Common questions
- Does Surecare Hillingdon provide nursing care?
- The Care Quality Commission's register does not list nursing care for Surecare Hillingdon.
- When was Surecare Hillingdon last inspected?
- The Care Quality Commission's latest rating for Surecare Hillingdon was published on 27 August 2022.
- Who runs Surecare Hillingdon?
- Surecare Hillingdon is run by Surecare Hillingdon Limited.
- What is Surecare Hillingdon's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 August 2022.