Brondesbury Road

Right care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff understood and responded to their individual needs. Staff had training on how to recognise and report abuse and they knew how to apply it. People's preferred methods of communication were highlighted in their care plans. There were a range of communication formats, each personalised to the specific needs of the person.

Right culture: People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. Staff knew and understood people well and were responsive to their needs. Staff knew and understood people well. They supported people's aspirations to live a quality life of their choosing. People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff.

People lived safely and free from unwarranted restrictions because the service assessed, monitored and managed safety well. The assessments provided information about how to support people to ensure risks were reduced but did not limit people's right to take reasonable risks.

The service had enough staff. However, staff raised concerns about increased workload due to paperwork, which the registered manager advised is being looked into. Pre-employment checks had been carried out. These checks helped to ensure only suitable applicants were offered work with people.

People received their medicines safely. They were supported by staff who followed systems and processes to administer, record and store medicines safely. We observed from records people received their medicines on time.

People were protected from the risks associated with poor infection control because the service used effective infection, prevention and control measures to keep people, staff and visitors were safe.

People's health needs were met. Staff from different disciplines worked together to make sure people had effective personalised care. The care files we looked at included details of health action plans and management of day to day healthcare needs.

There was a process in place to report, monitor and learn from accidents and incidents.

Governance processes were effective and helped to assess, monitor and check the quality of the service provided to people. Audits had been carried out on a range of areas critical to the delivery of care.