Westbrooke Grange

We found the following examples of good practice.

Personal protective equipment (PPE) was readily available, and staff were using PPE safely and in line with current guidance. Staff had received training in infection prevention and control and the use of PPE.

Visitors to the service had been restricted to essential visits only. To prevent visitors from spreading and catching infections, visitors were asked to consent to a rapid COVID-19 test, have their temperature checked, wear PPE, and wash their hands.

People were encouraged and supported to maintain contact with their relatives through use of mobile phones and video calls.

People and staff took part in regular COVID-19 "whole home" testing. People and staff who displayed symptoms and/or tested positive, followed national guidance and self-isolated for the required amount of time.

The premises were clean, uncluttered and free from malodors. Effective cleaning schedules were in place which included hourly cleaning of high touch surfaces such as handles, light switches and frequently touched equipment.

Staff helped people to socially distance when they used the communal areas.

Policies and procedures were in place to support safe management of COVID-19. Policies and contingency plans, including infection control policies, had been continually updated to reflect current national guidance.

The five questions we ask about services and what we found