Heartly Green
- Care home
- 59 beds
- No nursing
- Registered since 2021
- Patricroft, Salford, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
1 month
since the latest rating was published.
9 of 40
rated care homes in Salford are rated Requires improvement, like this one.
Heartly Green: inspection record
Rated Requires improvement in September 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Moorfield House Care Home (Good, 0.1 miles away) and De Brook Lodge (Good, 0.9 miles away).
Nearest care homes:
- G Moorfield House Care Home Good, 0.1 miles away
- G De Brook Lodge Good, 0.9 miles away
- RI Flixton Manor Requires improvement, 1.5 miles away
- O Bowfell House Outstanding, 1.6 miles away
- G Away Day Care Good, 1.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 September 2026 (assessment visit 7 April 2026). Quoted under the Open Government Licence.
Date of Assessment: 15 May 2026 to 5 June 2026. We visited the home on 20, 21 and 26 May 2026; additional information and evidence were reviewed remotely. We looked at all 5 Key Questions: Safe, Effective, Caring, Responsive and Well-led.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
The service is a purpose-built residential care home providing support to up to 59 people, older and younger adults, and some with a diagnosis of dementia. At the time of the inspection 56 people were living at the service. Accommodation is provided in 4 separate units over 2 floors.At this inspection we found 3 breaches of legal regulations in relation to medicines management, staffing and good governance. Following this inspection the overall rating has changed from good to requires improvement.
Risks to people were not always assessed, monitored or managed effectively. Environmental safety checks had been less thorough in the absence of the permanent maintenance role; a new employee had been recruited to the role and started on our third day of inspection.Governance systems were not effective enough to identify and address shortfalls, and the provider had limited oversight of risk and quality. Some care plans and risk assessments lacked detailed information to help guide and inform staff about safe and effective care.
We observed staff interacting with people in a warm, caring and respectful way. All the staff we spoke with were kind and compassionate when speaking about the people they supported. The atmosphere in the home was friendly, and people told us they felt safe and happy living there. People were encouraged to maintain relationships with family and friends.
A programme of decoration and improvements to the home was in progress and the environment was clean. Staff worked with external health and social care professionals to support people’s needs, although information sharing wasn’t always consistent. The provider acted quickly when issues were identified and continued to engage with the local authority quality team following this inspection; improvements to governance processes, care plans and record keeping were identified and commenced.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment for medicines and staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained the same. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance of the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 3 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 3 September 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 3 September 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 3 September 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Gemma Bennett
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 7 February 2023. Latest assessment published 3 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Park Homes (UK) Limited
- Ownership type
- Organisation
- Companies House number
- 03349379 (opens Companies House)
Park Homes (UK) Limited runs 14 services in England, 7 of them in the North West. 9 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Park Homes (UK) Limited
- G Allerton Park Care Centre Good. Care home with nursing, Bradford, Yorkshire and the Humber
- G Charlotte Grange Care Home Good. Care home, Hartlepool, North East
- G Claremont Care Home Good. Care home with nursing, Leeds, Yorkshire and the Humber
- G Eachstep Blackburn Good. Care home with nursing, Blackburn with Darwen
Getting help from Salford City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Salford City Council
- Ask for a care needs assessment
- Phone: 0808 504 0350 (freephone), Monday to Friday 8.30am to 4.30pm. Out-of-hours emergencies: 0161 794 8888
- Support for carers
- Paying for care: Salford City Council
Checked on the council's website, November 2026.
Common questions
- Does Heartly Green provide nursing care?
- No. The Care Quality Commission lists Heartly Green as a care home without nursing.
- How many beds does Heartly Green have?
- The Care Quality Commission's register lists 59 beds at Heartly Green.
- When was Heartly Green last inspected?
- The Care Quality Commission's latest rating for Heartly Green was published on 3 September 2026.
- Who runs Heartly Green?
- Heartly Green is run by Park Homes (UK) Limited. It runs 14 services in England, 7 of them in the North West.
- What is Heartly Green's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 3 September 2026.
Contact
- Phone
- 0161 777 7000
- Address
- 34 Cutnook Lane, Irlam, Manchester, M44 6JX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Moorfield House Care Home (Good, 0.1 miles away) and De Brook Lodge (Good, 0.9 miles away).
Nearest care homes:
- G Moorfield House Care Home Good, 0.1 miles away
- G De Brook Lodge Good, 0.9 miles away
- RI Flixton Manor Requires improvement, 1.5 miles away
- O Bowfell House Outstanding, 1.6 miles away
- G Away Day Care Good, 1.8 miles away