Pine House

About the service: •Pine House is registered to provide accommodation and personal care support for up to three people who have a learning disability and may have autism or display characteristics that fall within the autistic spectrum disorder. •Pine House is a terraced house and accommodation is provided over two floors. The ground floor communal areas comprise of a kitchen and dining room, and a sitting room. All rooms are of single occupancy. One bedroom has en-suite facilities. There were deliberately no identifying signs, intercom, cameras or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people. •The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them. •At the time of our inspection, three people were living at the service.

People's experience of using this service: •People and relatives told us the service was safe and well led, and staff provided an effective, caring and responsive service. •People were safeguarded from the risk of harm and abuse. •People received safe care from staff who were knowledgeable about the risks and how to manage them safely. •People's needs were safely met by sufficient and suitable staff. •People's medicines needs were met safely by staff who were well trained and skilled. •The service was clean. Staff safeguarded people from the risk of infection. •Staff told us they felt well supported and they received regular supervision. •People told us their individual needs were met by staff who knew their likes and dislikes. •People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. •People's care plans were person-centred. Staff knew how to provide personalised care. •Staff treated people with dignity and respected their privacy. People and relatives were involved in the care planning process and their independence was encouraged. •People and relatives knew how to raise concerns and they told us the service was responsive. •People, staff and healthcare professionals told us they the service was well led. They told us that they found the registered manager approachable. •The provider worked collaboratively with other organisations to improve care. •The provider had effective systems and processes in place to ensure the quality and safety of service.