Holly Park Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm Improvements were required to ensure risks to people’s health, safety and welfare were consistently updated and the environment was maintained safely. Medicines were managed safely. There were enough trained and skilled staff to support people safely and safe recruitment processes were in place. Processes were in place to learn lessons when things went wrong.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. Some improvements were required to ensure records relating to people's capacity and consent were improved. People received support to access health and social care support and their needs were monitored. Teamwork was effective and there were good links with other relevant professionals. Effective systems were in place to support people moving into the home.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. People received care and support from staff who were caring and compassionate. There was a culture where people’s independence and choice were promoted.

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery. The provider was responsive to people’s needs. Improvements were required to ensure records captured more person-centred information. The home was accessible and information was provided in a range of formats.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. There was a new management team in place and recent changes in oversight arrangements and teamwork had contributed to improvements in quality and safety. Further improvements were required to ensure audits were strengthened. The registered manager was working effectively with the provider, people, relatives and staff to ensure improvements were continued and new processes embedded.