St Matthews Care Home

People's experience of using this service: People we spoke with at this inspection told us they were happy living in St Matthews Care Home because staff were kind and their needs were met.

People had risk assessments in place that supported positive risk taking and staff supported people's independence daily.

Care and support was delivered in a personalised way by staff who knew people`s likes, dislikes and preferences. Staff promoted people`s privacy and dignity and their choices were respected.

Staff received training and had their competencies assessed to ensure they were skilled and knowledgeable to meet people`s needs effectively. Staff were supported to develop their skills and knowledge.

Staff used effective infection control measures to protect people from the risk of infections. Appropriate equipment was in place where needed for people to receive support in a safe way. The home looked and remained clean throughout the inspection.

People could purse their hobbies and interests. There were opportunities to take part in organised group activities. Staff encouraged and supported people to be involved. There were quiet areas for people if they preferred.

People and relatives told us there were enough staff to meet people`s needs. People felt listened to and knew who to talk with should they have any concerns.

People, relatives and staff told us the manager was visible around the home. They confirmed that managers and staff were approachable.

Complaints and feedback from people and relatives were used in a constructive way and lessons were learned to ensure improvements were made.

The registered manager used a range of effective audits and governance systems to check the quality and safety of the care people received.