Westbrook House
- Care home
- 8 beds
- No nursing
- Registered since 2010
- Water End, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2015, most recently Good in February 2018.
9 years
since the latest rating was published. A rating this old may not show how the service is today.
153 of 210
rated care homes in Hertfordshire are rated Good, like this one.
Westbrook House: inspection record
Rated Good in February 2018.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G St Agnells House Good, 0.1 miles away
- G Queensway House Good, 1 mile away
- RI Cherry Tree Manor Requires improvement, 1.5 miles away
- G Lime Tree Manor Nursing and Residential Home Good, 1.5 miles away
- O St Pauls Care Centre Outstanding, 1.5 miles away
What inspectors found
From the Care Quality Commission's inspection report published 16 April 2021. Quoted under the Open Government Licence.
Westbrook House provides accommodation for up to eight people with learning and physical disabilities. At the time of the inspection there were five people living at the home.
Read the rest of CQC's summary
We found the following examples of good practice.
Staff followed national guidance when using Personal Protective Equipment (PPE).
People's relatives were not allowed to visit due to the pandemic, but staff supported people to maintain meaningful contact.
People had risk assessments in place to help staff support them safely in case of an outbreak, and their health was regularly monitored for symptoms of COVID-19.
People were supported by a consistent staff team allocated to work with individuals to minimise the risk of transmission.
Staff received training to enable them to instigate infection control measures to minimise the spread of infection.
Staff had a good understanding of when and how to access local infection prevention and control resources and seek support.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 9 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 16 April 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Caretech Community Services (No.2) LimitedBrand: CareTech Community Services
- Ownership type
- Organisation
- Companies House number
- 03894564 (opens Companies House)
Caretech Community Services (No.2) Limited runs 24 services in England, 9 of them in the East of England. 22 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Caretech Community Services (No.2) Limited
- O The Goodwins Outstanding. Care home, Kent, South East
- G Albert House Good. Care home, Bedford
- G Ashwood Place Good. Care home, Hertfordshire
- G Caretech Community Services (No 2) Limited - 100 Woodcote Grove Road Good. Care home, Croydon, London
See all 24 services run by Caretech Community Services (No.2) Limited
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Westbrook House provide nursing care?
- No. The Care Quality Commission lists Westbrook House as a care home without nursing.
- How many beds does Westbrook House have?
- The Care Quality Commission's register lists 8 beds at Westbrook House.
- When was Westbrook House last inspected?
- The Care Quality Commission's latest rating for Westbrook House was published on 9 February 2018.
- Who runs Westbrook House?
- Westbrook House is run by Caretech Community Services (No.2) Limited. It runs 24 services in England, 9 of them in the East of England.
- What is Westbrook House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 February 2018.
Contact
- Phone
- 01442 264965
- Address
- Cupid Green Lane, Hemel Hempstead, HP2 7GH Map (opens Google Maps)
Compare nearby
- G St Agnells House Good, 0.1 miles away
- G Queensway House Good, 1 mile away
- RI Cherry Tree Manor Requires improvement, 1.5 miles away
- G Lime Tree Manor Nursing and Residential Home Good, 1.5 miles away
- O St Pauls Care Centre Outstanding, 1.5 miles away