Westgate House
Care home with nursing, Newham, 80 beds
Good
Rated on
Rating from the Care Quality Commission.
Westgate House: inspection record
Rated Good in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 7 times since 2015. Rated Requires improvement in 2015, 2016, 2017, 2018 and 2019, then Good in 2021 and October 2026.
The latest rating was published this month.
How it compares locally
- One of 18 Good care homes in Newham, out of 21 with a rating.
- Larger than 8 in 10 care homes in Newham.
What inspectors found
From the Care Quality Commission's assessment published 26 October 2026 (assessment visit 1 September 2026). Quoted under the Open Government Licence.
Date of assessment: 1 to 16 September 2026.
Westgate House is a residential care home providing personal and nursing care for up to 80 older people, some of whom are living with dementia. At the time of our assessment, 69 people were living at Westgate House. This was a comprehensive assessment, and we looked at all 5 key questions.
Read the full summary
The provider had robust governance systems and regular audits in place. These helped to maintain people’s safety and wellbeing and drive improvements within the service.
Care plans and risk assessments were regularly reviewed and detailed the care and support people needed and wanted.
Staff understood their responsibilities to safeguard people from abuse. They knew what concerns needed to be reported and who to report them to.
Staff were kind and spoke to people in a dignified manner. We observed warm and friendly interactions between people and staff. People were supported at their own pace and were offered choices, including about the food they wanted.
The service was clean, tidy and nicely decorated. We were told refurbishment work had been carried out in some areas to make the environment more homely. Equipment was serviced regularly to help ensure it was safe for people to use. The provider’s medicines systems were robust, and people received their medicines as prescribed.
Staff received appropriate training and regular supervision from their managers. Staff were recruited safely, and the necessary pre-employment checks had been completed. Staff told us they were happy working at Westgate House, and many had worked there for a considerable time.
There was a manager in post who was in the process of registering with the Care Quality Commission at the time of our assessment. The manager told us they felt supported by the organisation and that senior leaders were readily available to provide support.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 178 Romford Road, Forest Gate, London, E7 9HY |
|---|---|
| Neighbourhood | Forest Gate, Newham |
| Phone | 020 8534 2281 |
| Website | www.barchester.com |
| Registered manager | Elena Istrate |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 11 inspection reports, latest 29 October 2021 (opens the Care Quality Commission website) Latest assessment published 26 October 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Barchester Healthcare Homes LimitedBrand: Barchester Healthcare |
|---|---|
| Ownership type | Organisation |
| Companies House number | 02849519 (opens Companies House) |
Barchester Healthcare Homes Limited runs 14 services in London. 13 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Barchester Healthcare Homes Limited
- G Atfield House Care home with nursing, HounslowGood
- G Cheverton Lodge Care home with nursing, IslingtonGood
- G Derham House Care home with nursing, HaveringGood
- G Hugh Myddelton House Care home with nursing, EnfieldGood
- G Lynde House Care home with nursing, Richmond upon ThamesGood
- G Magnolia Court Care home with nursing, BarnetGood
See all 14 services run by Barchester Healthcare Homes Limited
Nearest alternatives
- RI Forest Lodge Care Home Care home with nursing, 0.2 miles awayRequires improvement
- G Sahara Gardens Care home, 0.3 miles awayGood
- G Sahara Lodge Care home, 0.3 miles awayGood
- G Beechwood Residential Home Care home, 0.4 miles awayGood
- G SCASS Ltd Care home, 0.5 miles awayGood
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Westgate House provide nursing care?
- Yes. The Care Quality Commission lists Westgate House as a care home with nursing.
- How many beds does Westgate House have?
- The Care Quality Commission's register lists 80 beds at Westgate House.
- When was Westgate House last inspected?
- The Care Quality Commission's latest rating for Westgate House was published on 26 October 2026.
- Who runs Westgate House?
- Westgate House is run by Barchester Healthcare Homes Limited. It runs 14 services in London.
- What is Westgate House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 October 2026.