Westwood House

● There was protocol in place to ensure that all visitors were supported to complete the screening process and adhere to safe hygiene procedures before entering. There was a clear process for the booking and managing of family visits to the service.

● The service has devised a Covid-19 admissions flow-chart to ensure all new admissions are completed following current best practice guidelines.

● Staff were observed using the appropriate personal protective equipment (PPE) . There were donning and doffing reminders and posters situated throughout the service.

● The home environment was extremely clean and well maintained. Cleaning staff followed an increased cleaning schedule. There were regular infection control audits and checks to ensure high standards of cleanliness were maintained.

● All staff received appropriate training on Covid-19, infection control and the use of personal protective equipment (PPE). A senior clinical development nurse has been stationed at the service during the pandemic to support the registered manager and staff in understanding and adopting the new ways of working.

● The service had considered the risks associated with health conditions and ethnicity for people receiving care and staff. The service was engaging in ongoing 'whole service' testing following current government advice.

Further information is in the detailed findings below.

The five questions we ask about services and what we found