Havering Court Care Home

Havering Court Care Home is a care home registered to provide nursing and personal care to people, aged 18 years and over, who may have mental health needs, acquired brain injuries, learning disabilities, physical disabilities and sensory impairments. It can support up to 52 people. At the time of the inspection, 49 people were living at the home. The home has two floors with adapted facilities and en-suite rooms.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support The service was not always safe because medicines were not managed safely and people were at risk of not receiving their medicines as prescribed. People were not always supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice. Systems and processes to protect people from the risk of abuse were in place. Risks to people's safety were assessed. People and relatives told us staff were respectful and caring. Staff followed infection control procedures and people were protected from the risk of infections.

Right Care Staff had received up to date training and development to maintain their skills and knowledge. People's dignity, privacy and human rights were respected. People were encouraged to maintain a healthy balanced diet and were provided food and drink that met their preferences and needs. Staff knew people who used the service well and they provided care and support to them in a kind and compassionate way. Care plans were informative and provided guidance on how to meet people's needs. People and their relatives were positive about the management team and could approach them with any concerns.