Ashbrook Nursing Home
Care home with nursing, Havering, 70 beds
Good
Rated on
Rating from the Care Quality Commission.
Ashbrook Nursing Home: inspection record
Rated Good in September 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015, then Requires improvement in 2018, then Good in 2019 and September 2023.
The latest rating was published about 3 years ago.
How it compares locally
- One of 46 Good care homes in Havering, out of 51 with a rating.
- Larger than 9 in 10 care homes in Havering.
About the service
From the Care Quality Commission's inspection report published 5 September 2023. Quoted under the Open Government Licence.
Ashbrook Nursing Home is a care registered to provide nursing and personal care to older people, some of whom have dementia care needs. It is registered to accommodate and support up to 70 people. At the time of the inspection, 70 people were living at the home.
The home has three floors with adapted facilities and en-suite rooms.
What inspectors found
There were systems to protect people from the risk of abuse. Potential risks to people were assessed and monitored. However, some risk assessments required further development with more suitable guidance for staff, so they could provide safe care. Staff were recruited safely and appropriately. There were enough staff to meet people's care needs. Systems were in place to record and monitor accidents and incidents in the home. Medicines were managed safely and administered to people as prescribed. People were protected from the risks associated with the spread of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's needs were assessed before they started to use the service. People were supported by staff who had received professional training and ongoing development. Staff worked with other health and social care professionals to ensure people were in good health.
Read the full summary
People were encouraged to maintain a healthy balanced diet and were provided food and drink that met their preferences and needs. We have made a recommendation about improving the meal service experiences for people to make them more comfortable and enjoyable. Staff knew people who used the service well and they provided care and support to them in a kind and compassionate way. People were treated with respect and their views were listened to and their requests acted upon.
People received person-centred care. Care plans provided guidance on how to support people, in accordance with their choices and communication needs. People were offered a range of activities that were engaging and meaningful. People and their relatives were positive about the management team and could approach them with any concerns. Complaints were responded to appropriately.
People were positive about the care and support they received from staff and the management team. There was a positive culture in the home and equality, diversity and inclusion was promoted.
The provider had systems in place to assess, monitor and improve the quality and safety of the services provided. The home worked in partnership with services within the community to help maintain people's social involvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- Safe was rated Requires improvement on 5 September 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- The last rating is 3 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Contact and registration details
| Address | 217-219 Chase Cross Road, Collier Row, Romford, RM5 3XS |
|---|---|
| Phone | 01708 736588 |
| Website | www.ashbrooknursinghome.co.uk |
| Registered manager | Kulvinder Kaur |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 7 inspection reports, latest 5 September 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Onetree Estates LimitedBrand: Abbey Total Care Group |
|---|---|
| Ownership type | Organisation |
| Companies House number | 02278691 (opens Companies House) |
Nearest alternatives
- RI Havering Court Care Home Care home with nursing, 0.2 miles awayRequires improvement
- G Romford Grange Care Home Care home with nursing, 0.9 miles awayGood
- G The Lodge Care Home Care home, 1 mile awayGood
- G Fam Daily Care Ltd Care home, 1.3 miles awayGood
- G Abbey Care Home Care home, 1.4 miles awayGood
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Ashbrook Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Ashbrook Nursing Home as a care home with nursing.
- How many beds does Ashbrook Nursing Home have?
- The Care Quality Commission's register lists 70 beds at Ashbrook Nursing Home.
- When was Ashbrook Nursing Home last inspected?
- The Care Quality Commission's latest rating for Ashbrook Nursing Home was published on 5 September 2023.
- Who runs Ashbrook Nursing Home?
- Ashbrook Nursing Home is run by Onetree Estates Limited.
- What is Ashbrook Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 September 2023.