Lonsdale Midlands Ltd - Windward Way

We found the following examples of good practice.

● A risk assessment was completed when visitors arrived at the home. The assessment explained the expectation of visitors in line with current guidance. ● Information was provided to people in a format they understood. For example, pictures were used to help people wash their hands effectively to minimise the risk of cross infection. ● Staff were deployed to work solely within one bungalow. This reduced the risk of cross transmission. ● Staff supported people to access their community safely which had improved their well-being. For example, going out at quieter times of the day. ● People had been supported to maintain contact with people who were important to them which included video and telephone calls. ● People's clothing and bedding was laundered individually to reduce the risks of cross contamination. ● Cleaning schedules had been increased and additional audits had been implemented to monitor cleanliness and staff compliance with the providers infection control policy.

The five questions we ask about services and what we found