Eastham

The service had systems and processes in place to keep people safe. Risk assessments were in place with all updated information; however, more work was needed to ensure all areas of the care plan reflected updated information. Safe recruitment practices were followed. Whilst there was enough staff to meet people’s needs, the manager had identified a need to review deployment of staff. Minor concerns were found with medicine management; however, the manager took immediate action following the assessment to resolve these concerns.

Staff knew people very well and overall people received personalised care and support. However, whilst care plans were personalised, we found some care plans sometimes had the wrong person’s name recorded. The manager told us care plan information would be reviewed immediately.

Despite the manager being new in post we observed that management and staff had a strong shared sense of purpose to care for people demonstrating a positive culture. Time was required to build relationships between management and staff but both felt positive about the direction moving forward together. The new manager was supported well by the regional operations directors. People and staff felt confident to voice their concerns and actions were taken in response. Professionals spoke positively about the staff and the care that they provided to support people’s health.