Hassingham House Care Centre

People's experience of using this service: The service met the characteristics of outstanding.

People received exceptionally kind and responsive person-centred report from staff who were motivated and led to provide the best care they could. People's independence and dignity were cornerstones of staff practice, staff understood how to support and enable individuals to maximise their potential. People were encouraged to meet goals and regain independence when possible.

Staff supported people to make decisions for themselves and frequently engaged with people about their wishes and preferences. People were able to live healthy lives, staff took a proactive approach in helping people improve their health to the extent that people regained lost independence. People felt they were partners in their care and encouraged to make decisions about this. The service's visions and values promoted people's rights to make choices and live a dignified and fulfilled life. Staff understood how to make people feel valued and people told us this improved their lives and made them happy. The registered manager had created excellent community links that benefitted people. They had a strong focus on reducing isolation, loneliness and promoting intergenerational connection. Activities were creative and diverse to meet different people's interests and needs.

The service was led by a registered manager and management team that were committed to delivering a service which improved the lives of the people in fulfilling and creative ways. Their drive and passion had created an exceptionally dynamic and vibrant service. The leadership team encouraged and facilitated staff to go the extra mile in delivering care that made people feel special. Innovation, creativity and sharing ideas and best practice were common place, staff were regularly involved in local initiatives to trail blaze the best care and support.