St Edmunds

People's experience of using this service:

Staff were kind and caring and respected people as individuals. They ensured people had maximum choice and control of their lives and people received care that met their individual needs and preferences.

The provider had instilled a person-centred and open culture within the home where people and staff were listened to and able to give their opinions about the quality of care provided. Their suggestions for improvement were listened to and implemented.

Staff promoted people's health and wellbeing. When people became unwell, staff acted quickly to help them maintain their health. People had access to various healthcare professionals such as the local GP or district nurse when they required this.

People told us they felt safe living at St Edmunds. Risks to people's individual safety had been assessed and managed well. Staff had received training about what to do in an emergency and were knowledgeable in this area.

People were encouraged to be independent. They told us they received adequate stimulation through regular activities to support their interests. Good links with the local community had been established for the benefit of the people living in the home.

The home and equipment people used was clean and staff understood how to reduce the risk of any infections spreading. People received their medicines when they needed them.

The staff were well trained, and their care practice was kept under regular review to ensure it was safe. The staff felt valued and supported and there were enough of them working on each shift to meet people's needs and to keep them safe.

There was good leadership in place and the home was managed well. The quality of care people received was regularly reviewed. Any shortfalls found were quickly acted upon and lessons learnt to improve the quality of care provided.